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June 2022
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Archive for June 13, 2022

June Water Bills

We are currently completing a software upgrade, which caused a delay in June water bills being mailed to customers. We apologize for the inconvenience and want to assure customers that there will be no late fee applied to any bills before June 22 (instead of the regular 12th of the month).

If you are signed up for automatic draft of your water bill (a FREE service everyone should sign up for!), this month’s bill will be drafted from your account on June 14th. Moving forward, after this month, automatic drafts will be done on the 12th of the month (instead of the 7th as in the past).

The new system will also require you to re-create your online account for access to bills online. You’ll need your account number (a new number) and the CID number from the top right of your bill.

Thank you for your patience as we go through these changes.

Call us at 423-334-5716 if you have any questions.